Ha4k+ Terms & Conditions
Terms and conditions
When you book with Ha4k+ this forms an agreement between us.
These booking conditions and other information exchanged between us form this agreement, but no amount of words are as effective as a good, open and honest relationship, this is what we want with you. Your expectations should be very high and we’ll always aim to exceed them. If things go wrong for any reason, we will work hard to put them right both quickly and effectively. We trust you to be reasonable, honest and fair and we promise we will be too.
Payment
In making a payment, this confirms everyone named on the booking form is correct and that you accept the booking conditions.
Please note if you are late picking your child up a fee of £10 for every 15 minutes will be charged *
*Payment is up to 30 minutes (except in exceptional circumstances).
If the management are unable to contact any of the child / children’s parents / carers or anyone one from the emergency contact list, the club manager will contact the local social care team for advice ( this is in line with our uncollected children’s policy).
Confirmation
Your acknowledgement email confirms what you have booked. Please check this including the dates and notify us immediately should it not be correct.
Responsibility for all booking details lies with the person making the booking.
Please let us know if you have not received your email of confirmation (please check your spam)
Changing weeks/Days
We can change your date within the same half term, providing we have spaces.
Ha4k+ will allow you to make three changes per half term only.
Cancellation
Refunds will ONLY be issued in the event of wrap around being cancelled by Ha4k+.
Days missed through illness and unforeseen circumstances can be re-arranged at the discretion of the management.
We offer three date changes only within the same half term.
We will inform parents/guardians at our earliest opportunity if there is any change or cancellations at Ha4k+.
Complaints
If you have any complaints or concerns please contact the management team or email -